Charlotte Biggs, CPACM, works for The Dog Gurus as Business Growth and Development Guru. Charlotte is also co-founder of the Professional Animal Care Certification Council (PACCC), the pet care services industry’s only independent certifying body. She also served as COO for four years for the International Boarding & Pet Services Association (IBPSA). Charlotte’s leadership in the pet care services industry, combined with her real-world expertise as the original owner and operator of Stay N Play Pet Ranch, Inc., which she and her partner founded in 1998 and grew to one of the most successful, full service, all natural and holistic pet care facilities in the country before successfully selling it in 2013, makes her a sought-after industry speaker and consultant. Charlotte is the current president and a ten-year member of the board of directors for PAWS Shelter and Humane Society which serves the Central Texas community. To expand the non-profit’s life-saving capacity and community outreach, she is currently overseeing the construction of a second shelter facility. Before entering the pet care services industry, Charlotte enjoyed a successful 20-year history in sales and marketing management in the pharmaceutical industry.