That “certain” client’s car pulls into the parking lot and you head for the back room, hoping someone else will deal with them. Then you realize that this is a one-person business and you own it! You must deal with “that person” again! You try to explain salon policy and protocol, but they just don’t get it. Who is harder to handle – the dog or the owner!?!? Teri brings “client training 101” to the forefront in this lecture that is peppered with hints (and humor) on making it work while preserving your dignity (as well as sanity). A good primer to avoid client-induced burnout.
DiMarino & Associates, President